How Can Microsoft Dynamics 365 Customer Service improve my customers experience?
Are you looking for ways to improve your customers' experience? If so, you should definitely consider Microsoft Dynamics 365 Customer Service. This powerful tool can help you manage your customer service more efficiently and provides your customers with self-service options. In other words, it can help take your customer service to the next level!
Applies to:
Dynamics 365 On-line
What Is Dynamics 365 Customer Service?
Dynamics 365 Customer Service is a cloud-based customer service solution that helps you deliver exceptional customer service experiences across all channels. The app is built on the Microsoft Power Platform and uses Office 365 and Azure to provide a unified view of your customer data. It includes a number of features that are designed to improve service delivery, including:
A unified view of your customer data: The app provides a single view of your customer data, including contact information, account details, and case history. This makes it easy for your agents to provide quick and efficient service.
A customer portal: The customer portal makes it easy for your customers to find answers to their questions without having to contact your support team. They can also submit new cases and track the status of their existing cases.
A knowledge base: The knowledge base gives your agents quick access to answers to common questions. This can help them resolve cases faster and improve first contact resolution rates.
Integrated social media monitoring: The app includes built-in social media monitoring capabilities, so you can quickly respond to negative sentiment on social media.
Improve Customer Service Delivery
Dynamics 365 Customer Service helps you improve your customer service by automating the processing of cases and warranty claims, dispatching technicians, and managing queues.
The strength of using Power Automate to determine which team should be working on the various customer requests and routing them to their team work queue can reduce customer wait time, increase customer satisfaction and decrease agent work load.
Secure, Online service with Power Portals
Microsoft Dynamics 365 Customer Service integrates with Power Portals to provide your customers with a secured login to your portal, where they can view the same data that your customer service reps see. This way, your customers can always be up-to-date on the status of their service requests, and they can easily submit new requests and track them through to completion.
Delivering the Dynamics Customer Service Experience
The success of any customer service initiative depends on its ability to improve the customer experience. Dynamics 365 Customer Service is designed to do just that - by delivering a unified, consistent, and personalized experience across all channels.
The added ‘Omnichannel’ customer service is the new standard for delivering exceptional customer experiences. Meet the expectations of today’s customers by providing a consistent experience across all channels, including phone, chat, email, social media, and in-person interactions.
Power automate is a powerful tool that can be used to automate repetitive tasks and workflows. Field service is a mobile application that enables field technicians to manage their work orders and calendar from their mobile device. The calendar allows businesses to see all their appointments in one place and easily reschedule or cancel appointments as needed.
Dynamics 365 Customer Service also offers integration with other Dynamics 365 applications such as Sales and Marketing. This integration allows businesses to create a 360-degree view of their customers. The integration between these applications provides businesses with the information they need to deliver a personalized customer experience.
Interested to learn more ?
Im gonna be honest - Dynamics 365 is one of those tools that is an incredibly powerful platform for your organization. With that power, comes a certain level of complexity. If you’d like to get some real answers about how Dynamics can benefit your organization, give me a call for a quick chat to see if it’s an option for you.
Give us a call at 604.337.1720 or email info@dominicsystems.com
Related Content:
Microsoft Dynamics Customer Service Website
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