What is Customer Voice for Dynamics 365?

Sep 12

If you work in customer service, you know that keeping track of customer feedback is essential to providing a great experience. And if you work with Microsoft Dynamics 365, you know that customer voice is an important part of the software. But what exactly is customer voice, and how can it help you provide better service?

Applies to:

Dynamics 365 On-line

An integrated survey tool

Customer Voice is an integrated survey tool that is part of Microsoft Dynamics 365. Customer Voice helps organizations capture customer feedback and turn it into actionable insights.

With Customer Voice, organizations can create surveys, send them to customers, and analyze the responses to improve customer satisfaction. This is a valuable tool for any organization that wants to improve its customer service.

By capturing customer feedback and analyzing it, organizations can identify areas where they need to make changes to improve the customer experience. Additionally, Customer Voice can help organizations track their progress over time and see how they are improving their customer service.

Where is customer voice data stored?

Dynamics 365 Customer Voice data is integrated and driven by connected Azure components and stored within the Dynamics 365 database. This makes it easily accessible to the team using a familiar interface and allowing the customer service team to connect Customer Voice metrics to both new and existing customer records stored in Dynamics 365.

With the power of the Microsoft Azure integrated directly to Customer Voice, the service is able to take advantage of the powerful Azure platform to provide core functionality, for example to analyze customer sentiment and predict customer churn.

Limitations of Customer Voice

Customer Voice for Microsoft Dynamics 365 has the following limitations.

You can create a maximum of 500 surveys.
Each survey can have a maximum of 50 questions.
Each survey can have a maximum of 25,000 responses.
Each survey can have a maximum of 10,000 invitations.

Why should you use Customer Voice for Dynamics 365?

There are many benefits of using customer voice for Dynamics 365. First, it can help you save time and money by eliminating the need for alternative platforms or systems while delivering the data directly into your existing Dynamics 365 customer database. It can also help improve customer satisfaction by providing customers with a forum to share their opinions and feedback - with the results analyzed by Azure to provide your team with customer sentiment and more.

In addition, customer voice can help you make better decisions by providing you with a wealth of customer data that you can use to make informed decisions about your product or service - all managed from your Dynamics 365 system.

What does it cost?

Here’s the cool part - if you have one of the qualifying licenses below then you’ll already have the Customer Voice product available to you.

Sales Enterprise

Customer Service Enterprise
Field Service
Marketing
Customer Insights
Human Resources
Project Service Automation

2,000 survey responses per tenant/month - additional survey responses are sold in packs of 1000 responses.

Check the Microsoft link on the right for more information!

Interested to learn more ?

Im gonna be honest - Dynamics 365 is one of those tools that is an incredibly powerful platform for your organization. With that power, comes a certain level of complexity. If you’d like to get some real answers about how Dynamics can benefit your organization, give me a call for a quick chat to see if it’s an option for you.

Give us a call at 604.337.1720 or email info@dominicsystems.com

What is Customer Voice for Dynamics 365?